LEADERSHIP & FACILITATION
Leadership that starts with clarity and execution.
Teaching, academic coordination, hospitality management and operational coordination taught me to align people, information and next steps around the work at hand.
01SYSTEMS FOR A MORE HUMAN TOMORROW
Operations,Systems &Automation
I streamline operations by building practical systems and workflows.
TOOLS &
TECHNOLOGIES
TECHNOLOGIES
IDEAS TO OPERATIONS
REMOTE WORK
Remote doesn’tmean distant.
Supporting U.S. real estate operations remotely across North and South Carolina with clarity, coordination and follow-through. From CRM management to client support, I help keep operations organized, people informed and results moving — no matter the distance.
U.S. OPERATIONSNORTH + SOUTH CAROLINA
REAL ESTATEOPERATIONSCRMCLIENT SUPPORTMARKETINGCOORDINATION
DIFFERENT PLACES.
SAME COMMITMENT.
SAME COMMITMENT.
CAPABILITIES
Different environments. One recurring way of working.
Learn the operation, identify friction, connect information and reduce avoidable manual work. The tools change; the operating logic is consistent.
01
Business Operations
Coordination, documentation, schedules, follow-up, handoffs and cross-functional execution.
02
Systems & Automation
Custom workflows, CRM logic, operational controls and AI-assisted tools built around real work.
03
U.S. Real Estate Operations
Buyer and seller transaction coordination, MLS Canopy, SkySlope, Zillow Showcase and CMA support.
04
Customer Journey & CRM
Lead intake, pipeline organization, follow-up, marketing triggers and continuity through closing.
05
Digital & Web
WordPress, legacy preservation, SEO content, YouTube workflows and digital production.
06
Communication, Sales & Client Support
English/Portuguese communication, teaching, interpretation, sales prospecting, marketing and client support.
WORK 01 · REAL ESTATE OPERATIONS
From fragmented tasks to an end-to-end operating workflow.
While supporting a U.S. real estate business, I connected lead intake, CRM data, marketing coordination, buyer and seller transaction coordination, closing records, time tracking and finance support into a tailored operational workflow instead of relying on disconnected manual steps.
RE/MAX remote operations · 2023–2026MLS Canopy · SkySlope · Zillow Showcase
Lead → CRMStructured intake and organized data.
CRM → Listings & MarketingCoordinate listing information, campaign inputs and follow-up across the pipeline.
Buyer/Seller → Transaction FlowKeep buyer and seller handoffs moving from contract through closing.
Closing → Records & ContinuityMaintain closing records, time tracking and the next operational handoff.
WORK 02 · SELLER NET SHEET
A Seller Net Sheet became a reusable operational tool.
Instead of repeatedly handling a Seller Net Sheet as a static document, I converted its logic into a lightweight workflow built with HTML and Google tools. I redesigned the process to capture information once, reduce repetitive handling and allow transaction data to feed later operational steps.
Seller Net Sheet workflowData capture · storage · operational triggers
Capture onceRelevant information could be structured instead of repeatedly retyped.
Automatic handoffsCaptured data could feed subsequent marketing and transaction work.
Reusable logicA recurring document became part of a repeatable workflow.
Fewer manual stepsThe required process stayed intact while repetitive handling was reduced.
OPERATIONAL LOOP
Capture once. Reuse across the workflow.
A Seller Net Sheet works best when its information can move forward without being rebuilt at every step.
01
CaptureGather the recurring information in one structured entry.
02
ValidateKeep the inputs consistent before the next handoff.
03
ReuseCarry the organized data into later operational steps.
WORK 03 · WEB + CONTENT CONTINUITY
A new website without losing 16+ years of history.
I rebuilt an outdated WordPress presence on a new platform while preserving the original site on a separate legacy domain as a working archive and reference. The new environment kept years of content, context and SEO value accessible while supporting current publishing needs.
16+ years of content preservedWordPress · SEO · legacy archive
PreserveHistorical content remained available and usable.
RebuildA cleaner environment supported current content and publishing needs.
ConnectThe legacy environment remained a reference source for the new presence.
Beyond redesignMigration, preservation and continuity were handled as one operational challenge.
CONTENT CONTINUITY
Preserve the archive. Publish with context.
The new presence can move forward while the legacy environment remains available as a working reference.
01
PreserveKeep historical material accessible and usable.
02
ConnectUse the archive as context for current content decisions.
03
PublishSupport a cleaner, current publishing environment without erasing the past.
WORK 04 · PROFESSIONAL POSITIONING SYSTEM
From a fragmented professional trajectory to a system for identity, practice, portfolio and activation.
I structured an end-to-end project for an architect returning to professional practice. The work connected an identity interview, positioning, website, private development environment, data recovery and persistence, conceptual studies and opportunity research. The goal was not to manufacture experience, but to create a system that helps the professional learn, produce evidence, present herself honestly and return to the market.
DiagnoseTurn diffuse context into criteria and priorities.
StructureConnect identity, learning, data and digital presence.
ActivateConnect the system to real opportunities and next actions.
POSITIONING SYSTEM · PUBLIC METHOD
FrictionFragmented trajectory and disconnected presentation.
DiagnosisIdentity, skills, interests, market and opportunities brought into view.
SystemInterview, persona, portfolio, learning, research and activation plan.
FlowDispersed information becomes executable professional positioning.
SELECTED PRACTICE · VIDEO EDITING
From full-length video to platform-ready cuts.
Video editing is a parallel operating track: not only cutting footage, but organizing the message, pacing the sequence and making the publishing process repeatable.
CapCut DesktopYouTube editingLong-form → shorter cutsSocial adaptation
Condense the narrativeKeep the message intact while making the material easier to follow.
Shape the rhythmUse pacing, continuity and sequence to support the story.
Adapt the formatPrepare shorter, platform-ready cuts from longer material.
Repeat the workflowConnect editing, review, approval and publishing protocols.
CAREER JOURNEY
A career built across operations, sales, communication and service.
Real estate, ERP sales, teaching, coordination, marketing, events, hospitality and digital work developed a combination of commercial awareness, communication, process improvement and initiative.
REAL ESTATELuxury Real Estate ProspectingCold calling, lead generation and direct exposure to the property market in Goiânia.
BUSINESS SYSTEMSERP Sales · SIAGRISales prospecting for ERP software based on business needs.
PEOPLE + PROCESSEnglish Teaching & Academic CoordinatorTeaching, communication and coordination across people and processes.
MARKETINGMarketing, Events & Online BusinessCampaigns, events, content, digital business and commercial execution.
HOSPITALITYManagement / ConciergeCustomer-facing service, coordination and problem-solving in hospitality.
SINCE 2014Independent Digital WorkInbound marketing, visual identity, websites, e-commerce and social/paid traffic.
2023–2026Remote U.S. Real Estate OperationsVirtual assistance and transaction coordination supporting North and South Carolina.
CURRENT FOCUSOperations, Systems & AutomationFocused on organizing processes, connecting systems and reducing avoidable manual work.
CAPABILITY EXPANSION
Leadership, communication and remote execution in practice.
The same operating discipline extends beyond task delivery: creating clarity, making ideas easier to follow and keeping work moving across people, tools and handoffs.
COMMUNICATION & PRESENTATIONS
Communication that makes complex work easier to follow.
Interpretation, teaching and client-facing work shaped a practical communication style: clarify the context, make the process visible and keep the next action clear.
02
REMOTE OPS & CROSS-FUNCTIONAL EXECUTION
Remote work built around ownership, continuity and follow-through.
In 100% remote U.S. real estate operations, I coordinated calendars, email, listings, transactions and workflow continuity across the people and systems involved.
03CAREER HIGHLIGHTS
International interpretation, teaching, prospecting and continuous learning.
Experience across different environments strengthened communication, adaptability and confidence under pressure.
INTERPRETATION
Mariah Carey · Barretos 2010
Provided English–Portuguese interpretation for Mariah Carey's team during a specific engagement in Barretos.
INTERPRETATION
New Holland President · Agrishow
Provided professional English–Portuguese interpretation for senior international leadership at Agrishow.
LANGUAGE
English teacher and translator
Teaching experience plus English–Portuguese translation of books and texts.
COMMERCIAL
Sales prospecting in ERP and luxury real estate
Prospecting experience across software and property markets.
LEARNING
~60 SEBRAE courses
Continuing education across commerce and marketing.
ABOUT
“When a task keeps repeating, I tend to ask a different question: why are we still doing this manually?”
My strongest pattern is initiative. A request for a list, document or repetitive control often became an opportunity to design a better workflow around the work. I am comfortable learning unfamiliar tools because the starting point is usually not the software itself; it is understanding the bottleneck, the information and the people who depend on the process.
EnglishFluent C1
PortugueseNative
U.S. real estateNearly 3 years · buyer & seller operations
Operational focusCRM, finance, sales workflows, process improvement and internal tools
RESUME
Professional resume available in three languages.
Download the English, Portuguese or Spanish ATS version.